Please click on a questions to view the answer.
Click to drop downWhat are the terms and conditions if booking one of our properties?
(1) A deposit of 2 nights accommodation? will be charged to your credit card upon confirmation of reservations.
(2) Balance of payment is to be paid 14 days prior to arrival
(3) If reservation booking is cancelled inside 168 hours (7 days) prior to travel date or you no-show 2 nights accommodation will be charged to your credit card as a fee. If you cancel outside 168 hours or (7 days) we will refund the amount already deducted back on to your credit card. No fault of the property early departure, cancellation fees at the discretion of management.
Click to drop downDo you accept School Leavers?
Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Festival. In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period 15 November 2008 to 7 December 2008. If you still choose to book your accommodation through us and it turns out that you are school and/or university leavers, your booking will be cancelled and cancellation fees will be at the discretion of management.
Click to drop downIf I click on the availability button will this automatically make a booking?
No, you will need to complete several steps before a booking is made, you will also need to press a confirmation button, it is all self explanatory once you visit the website.
Click to drop downWhen I booked one of the properties on your website I note the payment was made out to Prime Apartments Hotels and Resorts and not the name of the property, is this correct?
Yes, Prime Apartments Hotels and Resorts is a reservations area for the resort you have booked and handles all payments on behalf of the properties.
Click to drop downCan I change anything once the booking has been made? eg room type
You may put any request through regarding a change, however all requests are based on availability.
Click to drop downWhen I make a booking and receive a confirmation note, do I also need to call you verbally to confirm?
No, a confirmation note is only generated once a booking has been recognised by our system, once you receive the confirmation note this is all you need.
Click to drop downWhat does the from price indicator mean beside each property?
Please note that the prices appearing beside the property's are a from price only and are based on a per room per night basis
Click to drop downDoes this site support Secured Socket Layer(SSL) based on transactions from a browser, to the level of at least 128 bit or greater?
Yes
Click to drop downDo you immediately delete credit card details from the Internet Server?
Yes
Click to drop downDo you encrypt credit card details for storage?
Yes
Click to drop downDo you truncate credit card details for storage?
Yes
Click to drop downDo you operate a firewall that is regulary updated?
Yes
Click to drop downDo you have have policies and procedures to keep credit card numbers secure and confidential?
Yes
Click to drop downDo you have intruder detection software and precedures to deal with a breach?
Yes
RSS