Faqs

1.$ 1 night deposit required at the time of booking. ? 2.Full payment is due 30 days prior to arrival. 3.Cancellations inside 14 days, no refund. 4.If full payment is not received 30 days prior then booking will automatically be canceled and deposit forfeited. 5.The prices in the brochure are per stay from 22-25 Oct 09 4 nights for a maximum of 5 Guests staying in the apartment. 6.Guests must have accommodation access passes 7.A security deposit will be requested at the time of check-in. 8.All Guests must comply with and sign the code of conduct, which will be issued to them at the time of check in ( please see our website for details of the policy and a copy will be forwarded to you at the time of booking). 9.Non compliance of the code of conduct will result in being asked to leave the premises immediately with no refund being offered. 10.Conditions Apply. 11.Subject to availability.

(1) A deposit of 2 nights accommodation? will be charged to your credit card upon confirmation of reservations. (2) Balance of payment is to be paid 14 days prior to arrival (3) If reservation booking is cancelled inside 168 hours (7 days) prior to travel date or you no-show 2 nights accommodation will be charged to your credit card as a fee. If you cancel outside 168 hours or (7 days) we will refund the amount already deducted back on to your credit card. In Shoulder & High Seasons cancellation fees vary, please see your confirmation for details. No fault of the property early departure, cancellation fees at the discretion of management. 4. A pre-authorization on a credit card of $250.00 will be taken upon arrival. If you do not have a credit card and cash bond of $250.00 will be required upon check-in. This will be refunded upon departure.

Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Festival. In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period 15 November 2009 to 7 December 2009. If you still choose to book your accommodation through us and it turns out that you are school and/or university leavers, your booking will be cancelled and cancellation fees will be at the discretion of management.

No, you will need to complete several steps before a booking is made, you will also need to press a confirmation button, it is all self explanatory once you visit the website.

Yes, Prime Apartments Hotels and Resorts is a reservations area for the resort you have booked and handles all payments on behalf of the properties.

You may put any request through regarding a change, however all requests are based on availability.

No, a confirmation note is only generated once a booking has been recognised by our system, once you receive the confirmation note this is all you need.

Please note that the prices appearing beside the property's are a from price only and are based on a per room per night basis

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